ONLINE BOOKING RULES FOR ROOMS (SERVICES)
USING EXELY BOOKING ENGINE
Effective/Last Updated: 27.09.2024
These Rules have been developed by "HOTEL SALES WIZARD" LLC FE (hereinafter referred to as EXELY), the owner of the EXELY Booking Engine software, and apply to the booking of Rooms (Services) through the EXELY Booking Engine. Any booking of Rooms and additional Services made on a Hotel's website is carried out via the EXELY Booking Engine.
By using the EXELY Booking Engine, you confirm that you have read, understood, and agree to comply with these Rules. If you disagree with any provision of the Rules, you are not authorized to use the EXELY Booking Engine.
These Rules may be amended without prior notice. The amended Rules become effective from the date of publication on the website www.exely.com and within the EXELY Booking Engine. If a User disagrees with the changes to the Rules, they must cease using the EXELY Booking Engine.
The EXELY Booking Engine is a booking service that provides Users with the technical capability to independently book Rooms (Services) at Hotels.
Room (Services) refers to a set of services for temporary accommodation at a property, as well as other services booked by the User through the EXELY Booking Engine.
Hotel refers to accommodations offered for stay, including hotels, resorts, mini-hotels, hotel complexes, etc.
User means you, the person booking a Room (Services) through the EXELY Booking Engine, or the person you represent.
EXELY is not an agent of the selected Hotel or an intermediary between the User and the Hotel. EXELY does not make reservations on behalf of the User at the Hotel.
EXELY does not charge Users any fees for booking Rooms (Services) at Hotels through the EXELY Booking Engine.
BOOKING AGREEMENT
The User and the Hotel enter into an agreement for the preliminary booking of the Room (Services) selected by the User after the payment for the booking is made. Any claims or obligations related to the provided services must be resolved directly between the User and the Hotel. The Hotel where the Room (Services) is booked is the party responsible for fulfilling its obligations to the User under the agreement.
The completed booking can be paid using any available payment method provided by the EXELY Booking Engine unless the Hotel restricts the choice of payment options. If third parties such as agents, technical intermediaries, or account owners involved in receiving payments through the EXELY Booking Engine participate in the booking process, the Hotel remains the party responsible to the User for providing the booked Room (Services) and for any refunds.
The Hotel has the right to offer non-refundable rate plans. Under such rate plans, in the event of cancellation or no-show, the prepayment (partial or full) is non-refundable and retained by the Hotel as a penalty. Users are advised to carefully review the terms of special offers before completing a booking.
The Hotel where the User has booked the Room (Services) and accommodation will issue documents confirming the stay period and the payment method used (such as acquiring or deferred electronic payment).
Rooms (Services) are reserved for the User during the booking process. Confirmation of the booking or preliminary booking (depending on the payment method) is displayed on the screen immediately after the booking is completed.
We recommend Users print the booking confirmation and keep it for their records. The confirmation will also be sent to the email address or phone number provided by the User during the booking process.
The Hotel or EXELY service may contact you via email, phone, SMS, WhatsApp, Viber, or social networks (such as Facebook) for the following purposes:
HOTEL INFORMATION
The international hotel star rating system is designed to assess the quality of hotels. The star rating information displayed in the EXELY Booking Engine is provided by the Hotel. THIS INFORMATION IS NOT VERIFIED BY THE EXELY SERVICE. Hotels independently provide all additional information, descriptions, prices of Rooms (Services), locations, and other data in the EXELY Booking Engine.
EXELY is not responsible for any inaccurate information provided by the Hotel.
ROOM (SERVICE) PRICES
All prices displayed by the EXELY booking service are set by the Hotels and are valid for any type of booking under the conditions determined by the Hotels. Bookings are made at the prices applicable during the intended period of stay. Special offers created by Hotels in the EXELY Booking Engine are automatically factored into the system’s price calculation. The Hotel guarantees that the prices for rooms and services displayed in the EXELY Booking Engine are valid for each booking.
All prices displayed by the Hotel in the EXELY Booking Engine apply to one room/apartment/house for the selected stay period and include (non-taxable) services (only for hotels) specified in the Room (Services) description. In accordance with applicable internal rules and regulations, Hotels are required to set prices that include taxes in the EXELY Booking Engine. However, such prices may not include certain fees imposed by local authorities.
Prices in the EXELY Booking Engine are displayed in the currency used by the Hotel. The booking system allows Users to convert prices to other currencies.
PAYMENT OPTIONS FOR BOOKING
By bank card via EXELY Booking Engine using online acquiring:
In the EXELY Booking Engine, the User selects the "Bank Card" payment option and pays the amount specified by the Hotel in the payment system's secure payment window.
If the User pays only part of the Room (Services) cost during booking, the remaining amount must be paid upon check-in at the Hotel.
"Deferred electronic payment":
The User either provides booking details for the Room (Services) separately in the EXELY Booking Engine or directly to the Hotel without the involvement of EXELY.
Based on the information provided by the User or the Hotel, the EXELY Booking Engine sends the User an automatic email containing the booking details and a payment link. The User follows the link and completes the payment using a bank card. After the payment is successfully made, the EXELY Booking Engine generates a booking confirmation and sends it to the User's email address provided during the booking process.
If the User pays only part of the Room (Services) cost during booking, the remaining amount must be paid upon check-in at the Hotel.
Payment must be made within the timeframe specified by the Hotel during the preliminary booking process. If the User does not make the payment by the specified deadline, the EXELY service will automatically cancel the booking.
"Bank Card Guarantee":
The User enters their bank card details in the appropriate fields within the payment window under the domain name exelypayments.com. This domain belongs to EXELY. The information provided is transmitted to the selected Hotel through secure communication channels via a protected server as a booking guarantee. The Hotel independently decides whether to charge the User’s bank card through its acquiring system. If the Hotel is unable to perform the necessary transactions on the bank card to secure the booking, it has the right to cancel the User’s booking.
The User must ensure that their bank card is valid and has sufficient funds to complete the payment.
"Bank Transfer":
The Hotel may set any prepayment amount and restrictions for bank transfer payments (as a general rule, this payment method is available to Users no more than five days before the check-in date).
Bank transfers can be made by both legal entities and individuals.
Payment must be made within the timeframe specified by the Hotel in the EXELY Booking Engine and the invoice. In case of late payment, the Hotel has the right to cancel the booking at its discretion through the EXELY service.
BOOKING MODIFICATIONS
The EXELY Booking Engine allows Users to modify the following booking details:
check-in/check-out dates
early check-in or late check-out options
editing additional services (for hotels only)
guest contact details
guest comments
room type (for hotels only)
These modifications can only be made within the EXELY Booking Engine by clicking the link provided in the booking confirmation email.
Users are not allowed to make any changes that affect prepayments made through any payment methods offered by the EXELY Booking Engine.
You can cancel your booking in the EXELY Booking Engine and create a new booking with the necessary changes. Before doing so, you must review the Booking Cancellation Policy.
BOOKING CANCELLATION
To avoid confusion, bookings must always be canceled through the EXELY Booking Engine. The EXELY Booking Engine ensures that the Hotel where the booking is being canceled is immediately notified of this action.
Bookings can only be canceled within the EXELY Booking Engine using the link and access code provided in the booking confirmation email sent after the booking is completed. A cancellation notification is sent to the User after the cancellation process is completed.
If the User is unable to cancel the booking as described above, it is recommended to contact the Hotel’s booking department.
If the User made a payment by bank card or used deferred electronic payment, the refund will be processed and credited to the bank card or digital wallet used for the payment within the period specified by the payment service provider. This period usually does not exceed 45 business days from the date of payment made via the EXELY Booking Engine. The time between the refund operation and the actual receipt of funds in the User's account depends on the internal processes of the bank and the payment service provider.
If the "Bank Card Guarantee" payment method was used, the Hotel is responsible for refunding the amount charged to the User's account. In case of booking cancellation, we recommend contacting the Hotel directly to resolve refund-related issues.
In the case of late cancellations or no-shows, the Hotel has the right to charge a penalty fee. Each Hotel sets its own cancellation policy, including deadlines and penalty amounts. When booking a Room (Services), it is important to carefully review the booking terms, special offers, and late cancellation conditions outlined on the Hotel’s website, the Booking Service, and the booking confirmation.
In case of early departure, the Hotel may impose a penalty to compensate for incurred losses.
INFORMATION SECURITY
The information provided by the User for booking purposes is transmitted to the Hotel. Part of this information may be shared with third parties, who may send an email to the User requesting feedback on the quality of the Room (Services).
The User has the right to unsubscribe from third-party mailings via the first email received.
By accepting these Rules, the User consents to the collection, organization, storage, updating, use, and transfer of their personal data (name, email address, phone number, nationality, and other data provided through the EXELY Booking Engine) to the Hotel and third-party service providers. This data is requested to provide services to the User or respond to their inquiries.
The data is included in booking confirmations, reports, and financial documents. Email addresses are used to collect feedback on the quality of services offered by the Hotel.
The User consents to any actions with their personal data that comply with the EXELY Booking Engine’s Privacy and Cookie Policy and User Agreement. These purposes include online hotel booking, report generation, financial documentation, and collecting feedback on the Hotel's services.
If promotional emails are sent to the User, they will have the option to unsubscribe. Personal data is processed by the EXELY Booking Engine in accordance with its Privacy and Cookie Policy.
OTHER PROVISIONS
All information provided in the EXELY Booking Engine is as accurate as possible. However, errors and typos cannot be completely ruled out. All details about Hotels (photos, prices, and text descriptions of rooms and services) are provided by the Hotels themselves. Hotels bear sole responsibility for any inaccuracies related to this information.
The User uses the EXELY Booking Engine at their own risk. The EXELY Booking Engine is provided to the User "as is." EXELY assumes no responsibility, including liability for the achievement of the User's goals while using the EXELY Booking Engine. EXELY is not liable for any damages incurred by the User as a result of using the EXELY Booking Engine.
In any case, EXELY's liability is limited to an amount of 100 euros, which applies only if EXELY's fault is proven.
These Rules constitute an agreement between the User and EXELY regarding the use of the EXELY Booking Engine and supersede all previous agreements between the User and EXELY.
CONTACT INFORMATION
EXELY
"Hotel Sales Wizard" LLC FE
Taxpayer Identification Number: 310 463 717
Legal address: Republic of Uzbekistan, Tashkent, Mirabad District, MFO "New Mirabad," Nukus Street, 71, 73, 75-UI
Hotel
"Horeca Management" LLP
Taxpayer Identification Number: 210940033120
Legal address: Almagul Microdistrict, House 46, Apt. 13, Bostandyk District, Almaty, Kazakhstan, 050000
Phone: +7 701 877 1585
Email: le.mont.hotel2850@gmail.com
PRIVACY AND COOKIE POLICY FOR THE BOOKING SERVICE
EXELY BOOKING ENGINE
Effective/Last Updated: 05.11.2024
GENERAL PROVISIONS
"Hotel Sales Wizard" LLC FE ("EXELY," "we," "our," or "us"), acting as a data processor, has prepared this Privacy Policy ("Policy") to explain how we collect, use, transfer, and protect your information when you book Rooms (Services) at a Hotel using the EXELY Booking Engine ("System").
"HoReCa Management" LLP, Taxpayer Identification Number: 210940033120, Almagul Microdistrict, House 46, Apt. 13, Bostandyk District, Almaty, Kazakhstan, 050000, +7 701 877 1585, le.mont.hotel2850@gmail.com ("Hotel"), is the Operator (Controller) of your personal data as defined by applicable data protection laws.
It is important that you read this Policy and understand the purposes and methods by which we process your personal data when booking Rooms (Services) through this System.
This Policy applies to the booking of Rooms (Services) using the System. It is guided by the principles and provisions of Regulation (EU) 2016/679 ("General Data Protection Regulation" or GDPR) and other applicable data protection laws.
TERMS AND DEFINITIONS
"Rooms (Services)" refer to a set of accommodation services provided to you by the Hotel and other services governed by applicable local laws.
"Personal Data" means any information related to an identified or identifiable natural person. This may include names, addresses, phone numbers, email addresses, and any other details or combinations of details that can be used to identify an individual.
"Processing" refers to any use of Personal Data, including its transfer, collection, recording, storage, use, analysis, combination, disclosure, or deletion.
By booking Rooms (Services) through the System and/or providing us with your Personal Data, you acknowledge that you have read and given your consent to the use of your Personal Data as described in this Policy.
WHAT PERSONAL DATA DO WE COLLECT?
We may collect and process various types of Personal Data during the provision of services through the System. This Personal Data may include, but is not limited to:
Personal Data provided by you
through the following means:
As part of these interactions, we collect the following types of Personal Data:
If required by applicable data protection laws, we will obtain your consent before processing your Personal Data for direct marketing purposes. Refusing to provide consent may prevent us from fulfilling important obligations and may hinder our ability to provide the requested services in the future. It is assumed that before providing us with the Personal Data of guests arriving with you, you have obtained their necessary consent to share their data with us and authorized us to use such Personal Data in accordance with this Policy.
We collect and process the Personal Data of minors only with the consent of their parents or other legal guardians. Otherwise, we are required to delete the Personal Data of minors. By booking Rooms (Services) through the System and/or providing us with your Personal Data, you consent to these procedures and confirm compliance with regulatory requirements.
Personal Data received from third parties
We may also collect certain Personal Data from our authorized affiliates, partners, distributors, and other third parties, either directly or through technologies such as cookies.
Personal Data may include:
This information is used to update and improve the accuracy of our records in case of any changes to your Personal Data or booking updates at the accommodation where you have booked Rooms (Services), as well as for other purposes described in this Policy.
Automatically collected by the System
When you book Rooms (Services) through our System, we may use cookies and other similar technologies to automatically collect the following information:
THIRD-PARTY LINKS
For your convenience, the System may contain links to other third-party websites (such as advertisements or links to the websites and services of our partners, advertisers, or other third parties).
We do not control and are not responsible for the privacy policies of such third parties. Upon leaving the System or clicking on a third-party link, we recommend reviewing their privacy policies to understand how these third parties collect and process your Personal Data.
OUR PURPOSE AND LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATAOUR PURPOSEOUR LEGAL BASIS
We aim to continuously improve our Services and Customer Support.
Processing is necessary for the legitimate interests of EXELY in fulfilling our obligations to Hotels, updating our records, and analyzing how you use our services.
The Personal Data you provide helps us deliver the requested services and respond to your inquiries through customer support.
We want to communicate with you and verify your identity when necessary.
Processing is necessary for the legitimate interests of EXELY. With your consent, Hotels may use your Personal Data to contact you regarding booking details, request feedback, and provide updates or promotional news.
For instructions on changing your preferences, see the section "How to Manage Your Personal Data."
We want to ensure the security of our System.
Processing is necessary to protect the legitimate interests of EXELY.
We may use your Personal Data to safeguard the security and integrity of our System against fraud and other unauthorized or illegal activities.
We want to build business relationships and share promotional offers and marketing messages.
Processing is necessary for the legitimate interests of EXELY. For marketing communications, we require your consent, which you may withdraw at any time.
Other disclosure purposes
Processing is necessary to protect legitimate interests related to your booking. We may use your Personal Data to protect the vital interests of guests, comply with legal procedures, or for other reasons.
HOW DO WE USE YOUR PERSONAL DATA?
We may use your Personal Data for various purposes, including but not limited to:
The Hotel or EXELY service may contact you via email, phone, SMS, WhatsApp, Viber, or social networks (such as Facebook) for the following purposes:
DATA SHARING
We do not disclose your Personal Data to third parties except when required by law, to provide services on our behalf, or to achieve the business purposes described below:
Hotels
Our partners enter into agreements with Hotels where you book your Room (Services). Your Personal Data is shared with these Hotels to provide the services you requested through the booking. As Data Processors, we process your Personal Data strictly in accordance with the instructions of these Hotels and solely to fulfill contractual obligations.
Service providers, partners, and affiliates
We engage service providers and partners to assist with business operations and service delivery when you access our System. We specify in agreements that they may access your Personal Data only for the purpose of providing these services.
These partners may offer advertising services, process secure payments, provide technical support, manage customer relationships, analyze website traffic, offer translation or visa support, send newsletters or surveys, support email and messaging services, administer surveys and polls, and perform data analysis.
Some of our service providers or partners may engage their own providers or business partners to offer us additional support. We may also share certain Personal Data with our affiliated companies, representatives, and authorized personnel for any purposes permitted by law.
In these cases
The recipient of Personal Data may not store, use, or disclose Personal Data for any purpose other than the specific business task on our behalf as outlined in this Policy and the privacy terms in our agreements.
When required by law
We may disclose your Personal Data to law enforcement authorities, courts, other government bodies, or third parties when necessary to comply with legal obligations or to protect our rights or the rights of any third party.
The following categories of your Personal Data (as described above) may be disclosed to these parties:
If you wish to receive a list of these third parties, please contact us using the information provided below.
Cross-border data transfer
EXELY provides services worldwide. We may transfer your Personal Data to EXELY affiliates or third parties located globally for purposes specified in this Policy. Transferring your Personal Data internationally is crucial to the effectiveness of our services. We ensure that we comply with applicable data protection laws regarding such transfers.
Your Personal Data may be transferred to computers located outside your region, state, country, or other jurisdiction where data protection laws may differ from those in your location. When transferring data internationally, we take appropriate measures to comply with applicable data protection laws.
Certain countries are recognized by the European Commission as providing an adequate level of data protection under European Economic Area (EEA) standards. In other cases, EXELY applies Standard Contractual Clauses and, where necessary, additional safeguards for cross-border data recipients.
In some cases, courts, law enforcement, regulatory, or security authorities in those countries may have access to your Personal Data.
If you want a list of these third parties and further details on the transfer of your Personal Data, please contact us using the information provided below.
By booking Rooms (Services) through our System and/or providing us with your Personal Data, you acknowledge and agree that we may transfer your Personal Data globally.
How do we use cookies?
Cookies are small text files sent to and stored in your web browser while you visit our System. They are unique to your account or browser and may be first-party or third-party cookies. The "How We Use Cookies" section explains the cookie settings process. It is important to note that fully disabling cookies and similar technologies may disrupt your experience with the System, potentially causing unforeseen issues with certain features.
Types of cookies
Cookies are also classified as first-party and third-party cookies:
Cookies do not directly identify you; they identify your browser.
We use cookies for the following purposes:
You can choose to reject specific cookies by adjusting the cookie settings in your web browser. However, please note that this choice may affect the availability of certain features in our System.
SECURITY OF YOUR PERSONAL DATA
We are committed to ensuring the security of your Personal Data and have implemented both technical and organizational measures to protect it. These measures include encryption, access control, regular security assessments, and comprehensive employee training in accordance with data protection protocols.
In our efforts to protect the security, confidentiality, and integrity of Personal Data, we employ various physical, administrative, and technical security measures. It is important to note that no method of data transmission or storage can guarantee complete security. While we cannot claim that our networks or systems will never face potential breaches, we take reasonable precautions to protect your Personal Data from risks such as loss, unauthorized access, or disclosure.
HOW LONG DO WE STORE YOUR PERSONAL DATA?
We retain your Personal Data as long as necessary to provide the requested services and for other legal obligations or important business purposes, such as enforcing contracts, maintaining the security of our services, addressing legal claims, protecting our legal rights, or resolving disputes.
ACCESS AND CONTROL OF YOUR PERSONAL DATA
You can manage your Personal Data on the "Modify Booking" page accessible through the booking confirmation email. For other inquiries, please contact us at privacy@exely.com.
You can choose the types of communications you wish to receive from us. Please note that we may be legally required to retain certain data to verify your identity using the Personal Data we have on file. This is necessary to ensure that your data is not disclosed to an unauthorized person.
Depending on your location and applicable data protection laws, you may have the following rights:
How to Exercise Your Rights
To exercise your rights under this Policy, please contact us at privacy@exely.com. Provide your identification details and specify your request. We will use your online booking information to verify your identity. You will be asked to provide only the Personal Data you have previously shared with us.
Please note that we may record your communications to assist in resolving any issues you raise. We make commercially reasonable efforts to delete your Personal Data as required but retain records necessary to comply with government requirements or applicable federal, regional, or local laws. We will keep your Personal Data as long as needed to fulfill the purposes mentioned above, protect our business interests, and comply with legal requirements such as service contracts, security measures, and dispute resolution.
Changes to This Privacy Policy
We reserve the right to change this Privacy Policy periodically. Any updates will be posted on this page with a revised "Effective Date."
If any changes significantly alter how we process your Personal Data, we will notify you through the System or by other means as required by data protection laws. By continuing to use our services without objecting or withdrawing your consent, you indicate your acceptance of such changes.
We recommend periodically reviewing the latest version of our Policy to stay informed about how we protect your Personal Data. You acknowledge and agree that it is your responsibility to review this Policy regularly and stay informed about any updates.
Contact Information
If you have any questions regarding this Policy or wish to exercise your rights, please contact us at:
Republic of Uzbekistan, Tashkent, Mirabad District, Movarounnaxr MFY, Istiqbol ko'chasi, 34-uy, or privacy@exely.com.
We value your privacy and your rights as a data subject, which is why we have appointed Prighter and its local partners as our privacy representative and contact point for the following regions: European Union (EU). Prighter provides an easy way for you to exercise your privacy rights (e.g., access or data deletion requests). To contact us through our representative, Prighter, or to exercise your data subject rights, please visit: https://prighter.com/q/16370082906.
EXELY Representative in the APAC region:
Hospitality Sales Innovations PTE. LTD., Registration number: 202144399G
Legal address: 10 Anson Road #20-05 International Plaza, Singapore (079903)
Email: privacy@exely.sg
HoReCa Management LLP, Taxpayer Identification Number: 210940033120,
Bostandyk District, Almagul Microdistrict, House 46, Apt. 13, Almaty, Kazakhstan, 050000
Phone: +7 701 877 1585
Email: le.mont.hotel2850@gmail.com – the controller (operator) of your Personal Data as defined by applicable data protection laws.
By booking Rooms (Services) through the System and/or providing us with your Personal Data, you confirm that you have read, understood, and consent to the terms described in this Policy.
